Terms & Conditions

Unpackaged Attractions' tickets/vouchers are sold subject to availability and to the terms and conditions imposed by our suppliers.

When you make a booking with us, you accept that these terms and conditions form the basis of any contract between Unpackaged Holidays Ltd and yourself, which is subject to English law and the exclusive jurisdiction of the English Courts.

Lowest price guarantee

We believe that our ticket prices are the lowest available in the UK. If you find exactly the same ticket cheaper elsewhere in the UK telephone us and we guarantee to match the price. The price must be published in a brochure or on a current website and be priced in £ sterling. We reserve the right to limit the price match guarantee to a list of reputable agents. List available on request. We cannot match prices after you have purchased your tickets from us as ticket prices fluctuate from day to day.

Issue of tickets

The majority of tickets will be despatched within 72 hours of your booking being made. If we are temporarily out of stock, we guarantee to dispatch your tickets within 14 days of your booking. All tickets are dispatched by Royal Mail Recorded Delivery at no extra charge.

Cancellations

If you decide to cancel your booking the following cancellation charges will be payable by you. The only exceptions to these charges are theatre tickets and Discovery Cove, which are subject to 100% cancellation fees.

Prior to 14 days	13 days or fewer
25%	50%

Refunds will be paid only after the tickets/vouchers have been returned to Unpackaged Attractions and have not been defaced or damaged in any way

Alterations by Unpackaged Attractions

In the unlikely event that we have to alter, amend or cancel any of your arrangements, you will be advised without delay and alternative comparable arrangements will be offered. If you choose not to accept the alternative arrangements, you will be offered a full refund, which will be limited to the price you paid for your tickets/vouchers.

Circumstances outside of our control

We regret that Unpackaged Attractions cannot accept responsibility where the performance of our contractual obligations is prevented or affected by reason of circumstance amounting to "force majeure", or by cancellation of performance or tour by our suppliers, or by temporary or permanent closure of attractions. Unpackaged Attractions cannot be held responsible for any action or omission or our suppliers or their servants, agents or employees

Passports and Visas

It is your responsibility to ensure that you have the correct passport and visas to gain entry. If you fail to do so, Unpackaged Attractions accepts no liability. Further advice and information can be obtained from the Foreign Office website www.fco.gov.uk

Complaints

Should you have a complaint, you must raise this with the attraction supplier at the time, which will enable most complaints to be resolved to your satisfaction there and then If you are still not satisfied, please write to Unpackaged Attractions in writing within 28 days.

Unpackaged Attractions
46 Regal Court
Kingsnorton Business Center
Birmingham
B30 3ES